Privacy Policy
Last Updated: 2026
Change of Heart Counselling ("we," "us," "our," or "Company") operates the changeofheartcounselling.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated features, applications, and services (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, and other contact information you provide when registering, subscribing, or contacting us.
- Technical Data: IP address, browser type, operating system, referring URL, and pages visited.
- Cookie Data: Information stored through cookies and similar tracking technologies.
- Usage Data: Information about how you interact with the Site, including clicks, page view duration, and navigation patterns.
How We Use Information
We use the information we collect for the following purposes:
- To conduct analytics and understand user behavior on the Site.
- To track affiliate referrals and commissions from casino partners.
- To improve Site functionality, performance, and user experience.
- To send promotional content, updates, and affiliate offers (with your consent).
- To comply with legal obligations and enforce our Terms of Service.
Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies may include:
- Essential Cookies: Required for Site functionality and security.
- Analytical Cookies: Used to understand Site usage and performance (e.g., Google Analytics).
- Affiliate Tracking Cookies: Used to track referrals to casino partners and affiliate commissions.
- Marketing Cookies: Used to deliver personalized content and advertisements.
Most web browsers allow you to control cookies through their settings. You may refuse cookies or receive alerts when cookies are being sent. Please note that disabling cookies may affect Site functionality.
Third-Party Links
Our Site contains links to third-party casino websites and affiliate partners. We are not responsible for the privacy practices, content, or security of external websites. We strongly encourage you to review the privacy policies of any third-party sites before providing personal information or engaging in gambling activities.
Gambling Disclaimer: Third-party casinos operate independently and are subject to their own terms and conditions. We do not control their operations, licensing, or regulatory compliance.
Your Rights
Under Australian Privacy Principles (APP) and relevant data protection laws, you have the right to:
- Access personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information (subject to legal obligations).
- Opt-out of marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Affiliate tracking data may be retained for up to 24 months. You may request deletion of your data at any time, subject to legal retention requirements.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us at:
Email: [email protected]
We will respond to your inquiry within 30 days or as required by applicable law.